Frequently Asked Questions
What type of business is Hotel Plattenwirt?
Hotel Plattenwirt is a family-run hotel offering modern guest rooms, daily breakfast, and on-site guest services in Klagenfurt, Austria.
Where is Hotel Plattenwirt located?
The hotel is at Friedelstrand 2-4, 9020 Klagenfurt, Austria, a three-minute walk from Lake Wörthersee and next to a large park.
How can I contact the hotel directly?
You can reach the hotel by phone at +43 463 21173 or by email at hotel@plattenwirt.at.
What are the check-in and check-out times?
Check-in is from 15:00 to 23:00, and check-out is from 07:00 to 11:00.
What room categories are available?
Categories include Deluxe Rooms (≈45 m²), Business Comfort Rooms (45–50 m²), Superior Rooms (25–30 m²), Large Standard Rooms (25–30 m²), and Standard Rooms (≈20 m² in the annex).
Do any rooms have special wellness features?
Business Comfort Rooms feature a bathroom equipped with a private steam-sauna cabin.
Are the rooms air-conditioned?
Deluxe Rooms, Business Comfort Rooms, Superior Rooms and Large Standard Rooms are equipped with air conditioning; other categories are not specifically listed with AC.
When were the newest rooms completed?
The Deluxe and Superior Rooms were built using timber construction and completed in 2020.
What amenities are included in Standard Rooms?
Standard Rooms provide satellite TV, minibar, safe, a bathroom with shower or bathtub, hairdryer, and complimentary toiletries.
Is breakfast available at the hotel?
Yes, the property serves a generous hot-and-cold breakfast buffet each morning, featuring fresh pastries daily.
Does the hotel serve food or drinks outside breakfast hours?
Yes, guests can enjoy drinks around the clock.
Is Wi-Fi provided?
Free Wi-Fi is available throughout the hotel and is rated highly by guests.
Are pets allowed?
Pets are allowed on request; additional charges may apply.
What is the policy for children staying at the hotel?
Children of all ages are welcome, and guests aged 18 and above are charged as adults.
Is there a fee for extra beds?
An extra bed costs €50 per person, per night, and is subject to availability.
Are cribs available for infants?
No cribs are available at this property.
Is there an age requirement for check-in?
There is no age restriction for check-in.
Which payment methods are accepted?
The hotel accepts American Express, Visa, Mastercard, Maestro, EC-Card, UnionPay credit card, and cash.
Are different conditions applied to group bookings?
Yes, bookings of more than seven rooms may be subject to different policies and additional fees.
What on-site relaxation areas are offered?
Guests can unwind on the shady terrace surrounded by flowers, relax in the winter garden, or lounge on sunbeds in the landscaped garden.
Is staff available to assist guests at all times?
Reception is open from 7am to midnight. During nighttime hours there is a staff member reachable through telephone.
What makes Hotel Plattenwirt different from alternatives in Klagenfurt?
The hotel combines newly built timber-style rooms, proximity to Lake Wörthersee, steam-sauna bathrooms in select rooms, an extensive breakfast buffet, and personal family-run service.
How do I book a room?
You can book directly through the hotel’s website via the “Jetzt Buchen” button or reserve through booking platforms that list Hotel Plattenwirt.
Does the hotel follow any specific health and safety measures?
Yes, additional safety and sanitation measures related to COVID-19 are in effect.
Is on-site parking available for guests?
Yes. The hotel provides private parking on its own premises for guests.
What public transport connections are close to the hotel?
A bus stop is located about 164 ft (50 m) from the property, with buses to Klagenfurt city centre every 20 minutes; the ride takes roughly 15 minutes.
Which nearby attractions can be reached on foot from Hotel Plattenwirt?
Guests can walk to Lake Wörthersee’s shoreline in roughly three minutes, and both Europapark and the Minimundus miniature park are about a 10-minute walk away; Klagenfurt University is at the same distance.
Do any rooms include a private balcony?
Yes. The Deluxe Double Room with Balcony and the Junior Suite with Balcony each feature a private outdoor balcony.
Is parking subject to a fee and reservation?
Yes. On-site private parking is chargeable and must be reserved in advance.
Does the hotel have an electric vehicle charging station?
Yes. An on-site EV charging point (E-Tankstelle) is available for guests.
Is the entire property non-smoking?
Yes. Hotel Plattenwirt is a smoke-free property.
Do all rooms include a tea or coffee maker?
Yes. Every guest room is equipped with a tea/coffee maker.
Is there a bar on the premises?
Yes. The hotel features its own bar where guests can enjoy drinks.
What breakfast styles and dietary options are available?
Breakfast is offered as a buffet featuring continental items, with vegetarian options clearly indicated.
Does every guest room have a private bathroom?
Yes. All rooms include a private bathroom equipped with a hairdryer and complimentary toiletries.
Which motorway exit should drivers use to reach the hotel?
Drivers should take the Klagenfurt-Wörthersee exit of the A2 highway to reach Hotel Plattenwirt.
Are there any water-sport or beach facilities close to the hotel?
Yes. At the nearby lakeshore—about a three-minute walk from the hotel—guests will find a boat-rental station and a public beach-volleyball court.
Does the hotel offer gift vouchers?
Yes. Gift vouchers can be purchased directly through the hotel’s online "Gutschein Shop" section.
Which room types include a king-size bed?
The Deluxe Double Room with Balcony and the Superior Double Room with Street View each feature one king bed.
Which room categories can be booked with twin beds?
The Junior Suite with Balcony and the Large Double or Twin Room with Street View are equipped with two twin beds, ideal for guests who prefer separate sleeping arrangements.
What is the cancellation policy?
Cancellation and pre-payment conditions differ by accommodation type. When booking, enter your travel dates to view the specific policy that applies to your selected room.
Do all rooms have satellite TV?
Yes. Every guest room is equipped with a satellite television set.
How far is Hotel Plattenwirt from Klagenfurt city centre?
The hotel is about 1.9 mi (3 km) from the city centre; buses departing 50 m from the property reach downtown Klagenfurt in roughly 15 minutes.
Which room categories offer a street view?
The Superior Double Room with Street View and the Large Double or Twin Room with Street View both overlook the street.
Do guest rooms include a minibar?
Yes. Standard Rooms are equipped with a minibar; availability for other room categories is not specified in the current information.
Is there an in-room safe for valuables?
Yes. All rooms feature a personal safe.
Which room category is located in the annex building?
The Standard Rooms, measuring about 20 m², are situated in the hotel’s annex building.
Can I subscribe to the hotel's newsletter for updates and offers?
Yes. A “Newsletteranmeldung” (newsletter sign-up) form is available on the Hotel Plattenwirt website, allowing guests to receive news and special offers via email.
Is the hotel easily reachable by bicycle from the Glanradweg trail?
Yes. From the Glanradweg, cycle 1.1 km to the bridge, cross into the Landeskrankenhaus grounds, then follow Gutenbergstraße, Jahnstraße, Oberlercherstraße, Aichelburg-Labia-Straße, Lerchenfelderstraße and Tarviser Straße to Elisabethsteg. Continue along the Lendkanal past the Planetarium, Reptilienzoo and Minimundus; the full route to Hotel Plattenwirt is roughly 3.8 km.
What amenities are included in Large Standard Rooms?
Large Standard Rooms (approximately 25–30 m²) come with satellite TV, a minibar, an in-room safe, a bathroom featuring a steam shower, a hairdryer and complimentary toiletries.
Do Superior Rooms have a walk-in shower?
Yes. Superior Rooms include an air-conditioned layout with a level-access (walk-in) shower completed in 2020.
What is the hotel's fax number?
Guests can send documents to Hotel Plattenwirt via fax at +43 (463) 21173-250.
Do Junior Suites feature a private steam-sauna cabin?
Yes. Every Junior Suite with Balcony (about 45–50 m²) is equipped with a bathroom that contains its own steam-sauna cabin for private wellness use.
Does the hotel have a resident pet?
Yes. Guests frequently mention being greeted by the hotel’s friendly house dog, Ema, who stays near the reception area.
How do guests rate Hotel Plattenwirt overall?
On the Booking.com platform, the hotel holds an overall score of 9.0 out of 10 based on more than 1,560 verified guest reviews, with location rated 9.5/10 and high marks for cleanliness and comfort.
Do all bathrooms include a hairdryer and complimentary toiletries?
Yes. Every guest room has a private bathroom equipped with a hairdryer and free toiletries for your convenience.
Which room categories were built using timber construction?
Both the Deluxe Rooms and the Superior Rooms were completed in 2020 using eco-friendly timber construction, giving them a warm, modern feel.
How large is the Junior Suite with Balcony?
The Junior Suite with Balcony offers approximately 45–50 m² of living space, providing ample room for relaxation.
Are extra beds available for every room category?
Extra beds can be requested, but their availability depends on the specific room option you select. All extra beds are subject to availability and must be confirmed by the property.
How long does it take to walk from the hotel to Minimundus miniature park and Klagenfurt University?
Both Minimundus miniature park and Klagenfurt University are roughly a 10-minute walk from Hotel Plattenwirt.
Do guests receive the Wörthersee Plus Card during their stay, and what benefits does it offer?
Yes. From the first overnight stay, guests are issued the complimentary Wörthersee Plus Card, which unlocks more than 150 free admissions, discounts, and activity programs across the Wörthersee–Rosental, Klagenfurt, and Central Carinthia regions. For stays of three nights or longer, the card also includes one free swimming-pool entry at participating lakeside facilities.
Until what time is the hotel bar open, and how can guests obtain drinks afterwards?
Beverages are served at the hotel bar until 12 pm; after the bar closes, drinks remain available from the on-site vending machine.
Who is the managing director of Hotel Plattenwirt?
According to the hotel’s legal notice, the managing director is Elke Pranter.
What is Hotel Plattenwirt’s VAT identification number?
The VAT ID number listed in the imprint is ATU 68604806.
What is the official website address of Hotel Plattenwirt?
The hotel’s official website can be accessed at https://www.plattenwirt.at.
How long does Hotel Plattenwirt keep the personal data submitted through the website contact form?
Data that you provide via the online contact form or by email is stored for six months so the hotel can process your enquiry and handle any follow-up questions. The information is not shared with third parties without your consent.
What data-protection rights do guests have with regard to their personal information?
Under the GDPR you have the right to access, correct, delete, restrict or transfer your personal data, and to revoke consent or object to processing at any time. If you believe your data is being handled unlawfully, you can lodge a complaint with the Austrian Data Protection Authority.
How many guest rooms does Hotel Plattenwirt have in total?
Hotel Plattenwirt offers 60 modern guest rooms across its various categories.
What voucher amounts are offered in the online shop?
The hotel's voucher shop lists fixed-value gift vouchers of €10, €50, and €100.
How long are online-shop purchase records kept by Hotel Plattenwirt?
For completed contracts, purchase details are stored until the seven-year tax-retention period ends; information such as name, address, items bought and purchase date is further retained until the ten-year product-liability period expires.
What is Hotel Plattenwirt’s official legal form and commercial register number?
The property operates as Hotel Plattenwirt GmbH, a limited-liability company (Gesellschaft mit beschränkter Haftung) recorded in the Austrian commercial register under number FN 413807s at the Regional Court of Klagenfurt.
How large are Business Comfort Rooms and what exclusive feature do they provide?
Business Comfort Rooms offer approximately 45–50 m² of space, are air-conditioned, and include a private bathroom equipped with its own steam-sauna cabin for in-room wellness.
What distinguishes the Deluxe Rooms from other categories?
Deluxe Rooms measure roughly 40–45 m², were completed in 2020 using timber construction, come with air conditioning, and feature modern, warm décor designed to convey a sense of luxury and tranquillity.
For what purposes does Hotel Plattenwirt collect and process personal data?
According to the hotel’s privacy policy, guest data is used to handle bookings, manage and customise each stay, plan future services aligned with guest interests, conduct marketing aimed at improving hotel performance, and fulfil legal, contractual and debt-management obligations.
Does Hotel Plattenwirt share guest data with third parties?
Yes. Data may be transferred to contracted service providers that supply cloud-based software and data-processing solutions; these partners use the information solely for the purposes specified by the hotel and not for their own advertising.
Which online tracking tool does the hotel’s website use and how long is its cookie valid?
The site employs Google AdWords conversion tracking. The associated cookie is set when a user clicks a Google ad and remains valid for up to 90 days.