Your Data, Your Stay: How Hotel Plattenwirt Uses Guest Information to Personalise Service

Travel should feel effortless and tailored to you. That’s why Hotel Plattenwirt uses guest information to personalise service—always with transparency and respect for your privacy. Grounded in GDPR standards, our approach helps us handle bookings smoothly, coordinate your stay according to your wishes and interests, and plan future services that match what you value, all while keeping you in control of your data.

What We Use Your Information For—and Why

We process personal data strictly for clear, guest-centred purposes:

• Facilitate and realise bookings so your reservation and pre-arrival steps run smoothly.
• Execute your stay successfully, from check-in to check-out.
• Coordinate your stay according to your wishes and interests, enabling thoughtful personalisation.
• Ensure future hotel services match your interests, helping us improve what we offer next time you visit.
• Conduct marketing to improve hotel performance, focused on refining guest experiences.
• Fulfil legal, contractual, and debt-management obligations as required.

Hotel Plattenwirt offers 60 modern guest rooms, and aligning room and service choices with your preferences helps us deliver a stay that feels right for you—whether that means favouring specific room types or amenities that enhance your comfort.

How Personalisation Works in Practice

Personalisation at Hotel Plattenwirt is about aligning services with your preferences in a practical, respectful way:

• Before you arrive: Booking details and notes you provide help us organise your stay efficiently and in line with your expectations.
• During your stay: Information relevant to your needs enables us to coordinate services according to your wishes and interests.
• For future visits: If you return, previously shared preferences can help us provide services that correspond with your interests.

For example, if you prefer separate beds, we offer categories like the Junior Suite with Balcony and the Large Double or Twin Room with Street View that come with two twin beds. If you prefer a king bed, options include the Deluxe Double Room with Balcony and the Superior Double Room with Street View. Select categories also feature air conditioning, and Business Comfort Rooms include a private bathroom with a steam-sauna cabin for in-room wellness. Details like these help us coordinate the right fit for your stay.

Your Rights and Choices (GDPR)

You’re always in control of your personal data. Under the GDPR you have the right to:

• Access your personal data
• Correct inaccuracies
• Delete data (right to erasure)
• Restrict processing
• Transfer data (data portability)
• Revoke consent at any time
• Object to processing

If you believe your data is being handled unlawfully, you can lodge a complaint with the Austrian Data Protection Authority.

Need help with a request? Contact us:

• Tel.: +43 463 / 21173
• Email: hotel@plattenwirt.at
• Address: Friedelstrand 2, 9020 Klagenfurt am Wörthersee, Austria

For complete details, see our Data Privacy page: https://plattenwirt.at/privacy-policy.php?language=en

What We Share—and With Whom

• Third‑party processors (cloud-based providers): We may transfer data to contracted service providers that supply cloud software and data‑processing solutions. They use the information solely for the purposes specified by Hotel Plattenwirt—not for their own advertising.
• Contact enquiries: If you reach out via our website form or email, the information you provide is stored for six months to process your request and for follow-up questions. We do not share this information without your consent.

You can contact us anytime via our Contact page: https://plattenwirt.at/contact.php?language=en

How Long We Keep Your Data

Data retention depends on the context:

• Website contact form and email enquiries: Stored for six months to handle your request and follow-up questions.
• Online shop (vouchers) – contract processing: We store the data required to fulfil your order (e.g., first name, last name, email address) as needed for the contract or pre‑contractual measures.
• Completed contracts: All contractual data is stored until the seven‑year tax retention period ends.
• Specific purchase details (name, address, purchased goods, purchase date) are additionally retained until the ten‑year product-liability period expires.

Legal bases for processing include consent and contract necessity in line with GDPR and TKG 2003.

Cookies and Measurement: Clear and Limited

• Which online tracking tool do we use? Hotel Plattenwirt’s website employs Google AdWords conversion tracking.
• How long is the cookie valid? The cookie is set when a user clicks a Google ad and remains valid for up to 90 days.

This helps us understand which ads lead to enquiries or bookings so we can improve performance responsibly.

Practical Takeaways: Get More from a Personalised Stay

Use these tips to make your experience smoother and more tailored:

1. Share preferences early. When booking, include notes about bed preferences or other priorities so we can coordinate your stay accordingly.
2. Keep your details current. Up-to-date contact information helps us communicate efficiently before and during your stay.
3. Use the website contact form for specific requests. It routes your message to the right team for a faster response. We store form submissions for six months to handle follow-ups.
4. Opt in—and out—confidently. You can grant, withdraw, or object to processing at any time. We honour your choices under GDPR.
5. Explore gift vouchers. Our online shop offers fixed-value gift vouchers of €10, €50, and €100—a simple way to share a Plattenwirt experience with someone you care about.
6. Sign up for the newsletter. There’s a newsletter sign-up on our website so you can receive updates and special offers that reflect your interests.

Quick Answers (For Featured Snippets)

• How does Hotel Plattenwirt use guest information to personalise service?
  We use data to handle bookings, execute your stay, coordinate services according to your wishes and interests, and align future services with what you value.

• Does Hotel Plattenwirt share data with third parties?
  Yes—only with contracted cloud-based service providers who process data solely for our specified purposes and not for their own advertising.

• How long are contact enquiries kept?
  Six months, to process your request and handle follow-up questions.

• What rights do guests have over their data?
  Access, correction, deletion, restriction, portability, revocation of consent, and objection—plus the right to complain to the Austrian Data Protection Authority.

• What tracking cookie does the website use and for how long?
  Google AdWords conversion tracking; the cookie is valid for up to 90 days after clicking a Google ad.

Conclusion

At Hotel Plattenwirt, your data powers a better stay—from seamless bookings to services coordinated with your preferences—while your privacy stays protected by GDPR-aligned practices. Whether you’re exploring our 60 modern rooms or planning a return visit, you stay in control of your information and the choices that matter to you.

Have questions or want to update your preferences? Call +43 463 / 21173, email hotel@plattenwirt.at, or visit our Data Privacy page: https://plattenwirt.at/privacy-policy.php?language=en