Understanding Your GDPR Rights When Staying at Hotel Plattenwirt

8 June 2026

Your privacy matters—especially when you share personal details to plan a comfortable stay. This guide explains your GDPR rights at Hotel Plattenwirt, how your data is used, and the straightforward steps to exercise those rights. If you’ve ever wondered what “GDPR rights” mean in practice, you’ll find clear answers here so you can book and stay with confidence.

You have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data (the “right to be forgotten”)
Restrict processing in specific circumstances
Data portability (receive your data in a portable format)
Object to processing
Withdraw consent at any time
Lodge a complaint with the Austrian Data Protection Authority

For requests, contact Hotel Plattenwirt at hotel@plattenwirt.at or +43 463 / 21173. You can also use the online form on the Contact & directions page.

How Hotel Plattenwirt processes your personal data

Hotel Plattenwirt processes personal information exclusively under the EU General Data Protection Regulation (GDPR) and the Austrian Telecommunications Act (TKG 2003). In practice, your data is used to:

Facilitate and manage bookings (including pre-contract steps and confirmations)
Execute your stay successfully, from check-in to on-site services
Coordinate services according to your interests and preferences
Plan and provide future services that match your interests
Conduct hotel-related marketing aimed at improving performance
Fulfill legal and contractual obligations, including credit protection and debt management

These purposes reflect typical hospitality operations: properties need guest details to confirm reservations, personalize experiences, meet tax and record-keeping duties, and plan services guests value.

Legal bases for processing

Processing may be based on:

Contract necessity (e.g., to manage a booking or stay)
Consent (where you have explicitly agreed)
Legal obligations (e.g., statutory retention under TKG 2003 and applicable laws)

Under GDPR, organizations may rely on different legal bases for different activities, and you can exercise your rights regardless of the basis used.

What data is stored and for how long?

Hotel Plattenwirt applies specific retention rules aligned with legal requirements and operational needs. Here are the key points:

Contact enquiries

If you contact the hotel via the website form or by email, your data is stored for six months to process your request and handle any follow-up questions.
It is not shared without your consent.

Purchases and contracts (e.g., online shop transactions)

For contract processing, the hotel may store data such as first name, last name, and email address. This information is necessary to fulfill the contract or carry out pre-contractual measures.
If a contract is concluded, all data from the contractual relationship is stored until the seven-year tax retention period expires.
Additionally, name, address, purchased goods, and purchase date are stored until the ten-year product liability period ends.

These timelines reflect common statutory requirements in Austria and ensure the hotel meets audit, tax, and liability obligations while minimizing storage beyond what is necessary.

When data is shared—and when it isn’t

Not shared without consent (contact enquiries): Information you submit through the contact form or by email is not shared with third parties without your consent.
Shared with contracted service providers (where needed): For defined purposes, data may be transferred to contracted service providers that supply cloud-based software and data-processing solutions. These providers process information solely for the purposes specified by the hotel and not for their own advertising.

This approach allows Hotel Plattenwirt to operate modern, secure systems (for example, cloud-based booking or communications tools) while keeping tight control over how your data is used.

Hotel Plattenwirt’s website uses technologies that help improve performance and measure results. Here is how they affect you and how you can stay in control:

Cookies and how to manage them

Cookies are small files stored on your device to remember preferences or track interactions.
You can block, allow, or delete cookies at any time directly in your browser settings. Popular browsers include options to clear cookies, set site exceptions, and limit tracking.

Managing cookies is a quick way to tailor your privacy preferences without losing access to key site features.

Google AdWords conversion tracking

The site employs Google AdWords conversion tracking.
The associated cookie is set when you click a Google ad and can remain valid for up to 90 days.

This helps the hotel measure which ads lead to bookings or enquiries, supporting more efficient marketing.

Facebook and Instagram plugins

Official plugins from Facebook and Instagram are integrated on certain pages.
When a page containing these elements loads, your browser connects directly to the provider’s servers. This allows Facebook or Instagram to receive your IP address and other technical information associated with the request.

If you prefer, you can limit social plugin interactions by adjusting your browser settings or by not being logged into those social platforms during browsing.

For complete details, visit the hotel’s Data privacy page.

You’re in control of your personal information. Here’s how to take action quickly and clearly:

Choose your right: Decide if you want to access, correct, delete, restrict, port, or object—or withdraw consent.
Send your request: Contact Hotel Plattenwirt via:
- Email: hotel@plattenwirt.at
- Phone: +43 463 / 21173
- Online form: Contact & directions
Be specific: State which right you’re exercising and what data or processing it concerns.
Use the same channel: If your request concerns a booking or purchase, referencing the same email used for the transaction helps the team locate records.

Under the GDPR, requests are generally answered without undue delay (typically within one month). If legal obligations require certain information to be retained (for example, tax records), the hotel may limit erasure accordingly while honoring your other rights.

If you have concerns

If you believe your data is being processed unlawfully or your rights have been infringed, you can lodge a complaint with the Austrian Data Protection Authority. You can also contact the hotel directly for clarification or to resolve issues promptly.

Your rights explained in plain language

Below is a concise overview of each GDPR right and what it means in the context of your stay.

Right of access: Request a copy of the personal data held about you and information about how it’s used.
Right to rectification: Ask to correct inaccuracies (e.g., misspelled name, wrong contact details).
Right to erasure: Request deletion of data when it’s no longer needed, consent is withdrawn, or processing is unlawful—subject to legal retention duties.
Right to restrict processing: Pause certain uses of your data (for example, while a dispute about accuracy is resolved).
Right to data portability: Receive your data in a commonly used, machine-readable format so you can reuse it or share it with another provider.
Right to object: Object to specific processing activities.
Right to withdraw consent: If processing is based on your consent, you can withdraw it at any time.
Right to complain: Contact the Austrian Data Protection Authority if needed.

Practical takeaways and privacy tips for guests

Use clear channels: For any privacy request, email hotel@plattenwirt.at or submit the contact form.
Be precise: Mention the right you’re invoking and the context (e.g., booking date, online shop purchase) to speed things up.
Mind legal retention: Even after erasure requests, some records (such as invoice data) can be retained as required by law (e.g., seven-year tax period; certain purchase details for ten-year product liability).
Customize cookies: Adjust browser settings to match your privacy comfort level, especially if you prefer to limit ad measurement or social media integrations.
Review the policy: For the most complete and current details, read the hotel’s Data privacy page.

Frequently asked questions (for quick reference)

Yes. Personal information is processed exclusively under the EU GDPR and Austrian TKG 2003.

How long is enquiry data kept?

Contact form and email enquiries are stored for six months to handle your request and follow-up questions and are not shared without your consent.

Are purchase or contract details kept longer?

Yes. Contract-related data is kept for the seven-year tax retention period. Additionally, name, address, purchased goods, and purchase date are stored until the ten-year product liability period ends.

Where necessary, data may be transferred to contracted service providers offering cloud-based software and data-processing solutions. These providers use data only for the hotel’s specified purposes and not for their own advertising.

What tracking is used on the website?

The hotel uses Google AdWords conversion tracking (cookie valid for up to 90 days). Official Facebook and Instagram plugins are also integrated; loading such elements can transmit your IP address and related technical information to those providers.

Conclusion

Understanding your GDPR rights helps you stay in control of your personal data while enjoying a seamless experience at Hotel Plattenwirt. From clear retention rules to straightforward request channels, the hotel’s practices are designed to protect your privacy and meet legal requirements.

If you have questions or want to exercise any right, contact Hotel Plattenwirt at hotel@plattenwirt.at or +43 463 / 21173, or use the Contact & directions form. For full details, see the hotel’s Data privacy page.

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Hotel Plattenwirt GmbH
Friedelstrand 2, 9020 Klagenfurt am Wörthersee
www.plattenwirt.at