Secure & Transparent: How Hotel Plattenwirt Shares Guest Data Only with Contracted Cloud Providers

Keeping your personal information safe should be effortless when you book a stay. That’s why this guide explains, in plain language, Secure & Transparent: How Hotel Plattenwirt Shares Guest Data Only with Contracted Cloud Providers—what we share, why we share it, the legal rules we follow, and the controls you have at every step.

You’ll learn exactly who processes your data on our behalf, how long we keep specific information, how our website tracking works, and how to exercise your rights under European law.

Our commitment to lawful, transparent processing

Hotel Plattenwirt processes personal data exclusively under the EU General Data Protection Regulation (GDPR) and the Austrian Telecommunications Act (TKG 2003). In practice, that means:

• We define clear purposes before processing your data.
• We minimize data to what’s necessary for those purposes.
• We respect your rights to access, correct, delete, restrict, or transfer your data, and to revoke consent or object to processing at any time.

If you believe your data has been handled unlawfully, you can lodge a complaint with the Austrian Data Protection Authority. You can also reach us directly at hotel@plattenwirt.at or +43 463 21173 for any privacy question.

Who we share your data with—and why

We do not sell your data. When sharing is necessary to run our services, we share it only with contracted service providers that supply cloud-based software and data-processing solutions. These partners use the information solely for the purposes we specify—not for their own advertising.

The purposes for which data may be processed

To deliver a seamless guest experience, personal data may be processed for:

• Facilitating and fulfilling bookings
• Executing and managing your stay
• Aligning services to your wishes and interests (for example, tailoring your experience)
• Providing future services that correspond to your interests
• Marketing related to hotel performance and improving that performance
• Meeting legal and contractual obligations, credit protection, and debt management

What “contracted cloud providers” means (in practical terms)

• They act under our instructions to host, process, and analyze data needed to operate the hotel efficiently.
• They are bound by contracts that limit use of your data strictly to our stated purposes.
• They are not permitted to use your information for their own advertising.

When we do not share your data

For contact requests sent via our website form or by email, your details are stored for six months to handle your enquiry and any follow‑up questions. We do not share this information without your consent. The contact form explicitly limits use to handling your request and excludes transfer to third parties for advertising purposes.

If you’re planning a stay and want to learn more about rooms, activities, or directions, you can safely reach us through the contact form knowing your details are handled in this limited way.

What we collect—and how long we keep it

Data handling varies by activity. Here are the key scenarios:

Contacting us

• What we store: The information you provide in the contact form or email (e.g., your name, email, and message).
• How long: Stored for six months to process your enquiry and follow‑ups.
• Sharing: Not shared without your consent.

Voucher purchases (online shop)

• What we store for completed purchases: First name, last name, email address, and purchase details (product name, purchase date, and address data provided at checkout).
• Why: Required to fulfill the contract and comply with legal obligations.
• How long: Contract-related data retained until the 7‑year tax retention period ends; name, address, items bought, and purchase date are retained until the 10‑year product‑liability period expires.
• If you abandon checkout: Any data stored during an unfinished purchase is deleted when the process is terminated.

These retention periods help us meet statutory obligations while ensuring we do not keep data longer than necessary.

Online tracking, ads, and your choices

Our website uses Google AdWords conversion tracking. When you click a Google ad, a cookie may be set that remains valid for up to 90 days. This helps us understand which ads lead to bookings or enquiries so we can improve hotel performance.

Your controls:

• Manage cookies in your browser at any time (block, allow, or delete). Help pages are available for common browsers such as Chrome, Safari, Firefox, Edge/Internet Explorer, and Opera.
• Turn off ad personalization for Google services by visiting https://www.google.com/settings/ads/authenticated and adjusting your Google Account settings.

These options put you in control of how your data is used for measurement and advertising.

Your GDPR rights—and how to use them

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete data (when legally permissible)
• Restrict processing
• Receive your data in a portable format
• Revoke consent and object to processing at any time

To exercise your rights, contact Hotel Plattenwirt at hotel@plattenwirt.at or +43 463 21173. If you believe your rights have been infringed, you may contact the Austrian Data Protection Authority.

Quick answers (ideal for featured snippets)

• Does Hotel Plattenwirt share guest data with third parties?

  • Yes—only with contracted cloud providers, solely for specified purposes and not for their own advertising.

• What legal rules apply to my data?

  • GDPR and the Austrian Telecommunications Act (TKG 2003).

• How long is contact-form data kept?

  • Six months for processing your enquiry and potential follow‑ups; not shared without consent.

• What happens to data if I abandon a voucher purchase?

  • It’s deleted when the purchase is terminated.

• How long does the Google AdWords cookie last?

  • Up to 90 days after clicking a Google ad.

• What voucher purchase details are stored after checkout?

  • First name, last name, email, and purchase specifics (product name, date, and address data provided at checkout), kept for legally required periods.

Practical takeaways to stay in control

• Review our Data Privacy information before you book to understand purposes and retention.
• Use the contact form with confidence for enquiries—your details are stored for six months and not shared without consent.
• If you prefer fewer ads tailored to you, turn off Google ad personalization at https://www.google.com/settings/ads/authenticated and adjust your browser’s cookie settings.
• Keep your details up to date (for example, when purchasing a voucher) so we can meet contractual and legal obligations accurately.
• Exercise your GDPR rights any time by emailing hotel@plattenwirt.at or calling +43 463 21173.

How this supports a better guest experience

Sharing data only with contracted cloud providers helps us deliver reliable services while keeping tight control over who can process your information and for what purpose. It enables:

• Smoother bookings and check‑ins
• Stays tailored to your preferences
• Performance insights that improve our services—without giving partners permission to advertise to you

This balance of convenience and control is central to our privacy approach.

Related topics you might find useful

• Rooms: Explore categories and amenities to choose the perfect stay.
• Activities: See nearby highlights around Lake Wörthersee, Europapark, Minimundus, and more.
• Voucher Shop: Purchase a gift voucher with clear retention rules and easy support.
• Contact & Directions: Reach our team via form, email, or phone; find us at Friedelstrand 2, 9020 Klagenfurt am Wörthersee.
• Data Privacy: Read the full policy covering processing purposes, tools, and rights.

Conclusion

Your privacy matters as much as your comfort. By sharing guest data only with contracted cloud providers—and strictly for clearly defined purposes under GDPR and TKG 2003—we keep your information protected and your experience effortless. You’re always in control with transparent retention timelines, easy cookie and ad‑settings options, and full GDPR rights.

Ready to plan your stay or ask a question? Contact Hotel Plattenwirt at hotel@plattenwirt.at or +43 463 21173, or send us a note via the Contact & Directions page on https://www.plattenwirt.at.